Gastrova Return Policy

Returns made clear, calm, and considered.

We want every countertop appliance and kitchen essential to arrive in the condition you expect. This policy explains how returns are handled, what to prepare before sending an item back, and how to contact our support team if something is not right.

Contact Support Track Your Order
Return Window Requests should be started within 30 days of delivery.
Condition Items should be unused, clean, and returned with original packaging.
Shipping Orders ship in 3–5 business days.
Warm modern kitchen countertop with small appliances
Before sending anything back

Please contact us first so we can review your order, confirm return eligibility, and provide the next steps for your specific item.

01

Return eligibility

Return requests should be submitted within 30 days of delivery. To be eligible, the item should be unused, clean, and in the same condition in which it was received, including original packaging, manuals, accessories, removable parts, and any included inserts.

  • Proof of purchase or order confirmation may be required before a return can be reviewed.
  • Kitchen appliances that show signs of use, food residue, water marks, missing components, or improper repackaging may not qualify for a standard return.
  • Items must be packed safely before shipment to reduce the risk of transit damage.
02

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a clear description of the issue, and photos of the item, packaging, shipping label, and any visible damage.

  • Keep all packaging while the issue is being reviewed.
  • Do not dispose of the product, box, protective inserts, or accessories until support has responded.
  • Our team will review the details and advise the most appropriate next step.
03

Items that may not be accepted

Some returns may be declined when the item cannot be safely or reasonably resold, inspected, or processed. This helps keep appliance handling clean, organized, and consistent.

  • Used appliances or products exposed to food, liquid, oil, smoke, strong odors, or improper cleaning.
  • Products with missing accessories, manuals, detachable parts, cords, trays, baskets, lids, cups, filters, or original packaging.
  • Items damaged after delivery due to misuse, improper storage, incorrect voltage use, unauthorized repair, or accidental damage.
04

Refunds and processing

Once a return is received and inspected, we will notify you about the status of the refund. Approved refunds are issued back to the original payment method. Your bank or card provider may require additional time to post the refund after it has been issued.

  • Shipping fees, if applicable, may not be refundable unless the return is related to an approved order issue.
  • Refund timing can vary depending on payment provider processing.
  • Original packaging and safe return shipping help avoid delays during inspection.

Pack the appliance the way you would want it received.

Countertop appliances often include removable baskets, glass carafes, lids, trays, cords, filters, and measuring accessories. Before returning an item, make sure every included part is clean, dry, secure, and protected inside the package.

Clean and dry Original parts Protected packaging
Clean kitchen worktop prepared for appliance care
Step 01

Contact us first

Send your order number and the reason for your return request before shipping the item back.

Step 02

Prepare details

Include photos for damaged, defective, incorrect, or incomplete orders so the issue can be reviewed clearly.

Step 03

Pack securely

Return the appliance with original packaging, manuals, accessories, and protective inserts whenever possible.

Step 04

Inspection

Once received, the item is reviewed before any approved refund or exchange is completed.

Rice cooker and kitchen appliance setting on a calm countertop

Condition matters for appliance returns.

Appliances come into close contact with food, water, heat, and countertop surfaces. For that reason, returned items must be clean, unused, and complete so they can be inspected responsibly.

Unused product No cooking residue, water scale, oil marks, stains, odors, or signs of operation.
Complete box All accessories, manuals, detachable parts, inserts, and packaging should be included.
Safe packaging Glass, ceramic, stainless steel, and electronic parts should be protected from impact.
Clear request Share your order number and a simple explanation so support can locate your purchase quickly.

Frequently asked questions

These answers cover common return scenarios for kitchen small appliances, including timing, packaging, exchanges, shipping, and refund review.

Yes. Please contact support before shipping anything back. This helps us confirm eligibility, provide the correct return guidance, and prevent delays caused by missing order details.

Need help with a return?

Our support team can help you review eligibility, prepare the right information, and understand the next steps for your order.

Email info@gastrova.xyz
Phone 6147405673
Address 36260 Lakeshore Blvd., #208 Eastlake OH 44095
Premium kitchen appliance workspace with warm natural light